faq
product information
Because every vintage garment is unique and often doesn't have a size tag, we measure each item for you. We list the size and exact measurements for each item. Compare these to your own clothing to avoid disappointment.
On the page ‘Measurements’ you can find more information about our sizing and how to measure yourself.
Our vintage items are carefully selected and, if necessary, repaired. Some pieces may show minor signs of wear consistent with their age; these details are always noted in the item description.
New vintage treasures added almost every week! Follow us on Instagram for the latest arrivals, or visit our Boutique for an even bigger collection of unique finds.
Yes, since 2025, our range has been expanded with beautiful, unique home decor items. These items are therefore not vintage.
order & payment
You can pay with iDEAL, credit card and PayPal via our payment partner Mollie.
Yes, that's possible! We reserve items for a maximum of 24 hours. Please contact us so we can assist you further. Send an email to info@bobbypinboutique.nl
Yes, after placing your order you will automatically receive a confirmation email with an overview of your purchase.
First, check your spam folder. If you still haven't received anything, please contact us so we can check your order.
If the payment is interrupted, the item(s) will be reserved for 10 minutes before the system cancels the order and makes it available again. So if a payment attempt fails, please wait 10 minutes before trying again.
Boutique Visit
Absolutely! We have a beautiful Boutique where you can come by to see, feel, and try on our items! It’s a great option if you’re unsure or simply prefer to check out the products in person first. You can find more information on the ‘Bezoek Boutique’ page.
You can easily schedule an appointment via our online calendar on a day and time that suits you. PLAN VISIT
Yes! Our offline collection is much bigger, so you're welcome to come and shop to your heart's content.
Returns
Not satisfied or an item doesn't fit? You can return most items within 14 days of receipt (NL Only). More information about returns can be found here.
Yes, you will be responsible for paying for your own return shipping costs.
Yes, that is possible, please contact us for this via info@bobbypinboutique.nl
No, not at this time, but if you have a problem with your order or are not satisfied with your item(s), please feel free to contact us for a solution.
Shipping
You can read more information about this on the Shipping page.
You can expect your order to be shipped within 1–2 business days. We use PostNL and DHL for delivery, and as soon as your package is on its way, you’ll receive a tracking number so you can easily follow its journey.
You can read more information about this on the Shipping page.
Yes, you can make an appointment to pick up your order in our Boutique in Rotterdam. Select the "Pick up at Boutique" option during checkout and schedule a pickup time using our online calendar.
contact & Other
E-mail: info@bobbypinboutique.nl
Tel: +31(0)652648578 (weekdays from 9:00 AM to 5:00 PM)
Or via the contactform on the contact page
Rodenburgstraat 59
3043 TT Rotterdam
Open by appointment and Boutique Days only
Absolutely! Every week, we search worldwide for unique vintage treasures and also purchase items directly from individuals. Do you have a bag, dress, piece of jewelry, or another item that you no longer wear or use? We’d love to hear from you! Simply get in touch via the contact form on our Contact page or send us an email to info@bobbypinboutique.nl.
